Cancellation Policy

Appointment Confirmation: Your appointment will be confirmed only after the required payment has been successfully received. Session Timing: Please join the session at the scheduled time. Sessions may not be extended if you arrive late. Rescheduling: You may reschedule your appointment by providing at least 24 hours' notice, subject to availability. Late Cancellation: Cancellations or rescheduling requests made less than 24 hours before the appointment may be treated as a completed session, and the session fee will not be refundable. No-Show: If you do not attend your scheduled session without prior notice, the session may be considered used/completed and the fee will not be refunded. Late Arrival: If you arrive late, the session will generally end at the originally scheduled time. Refunds: Fees for completed sessions are non-refundable. Refunds for cancelled appointments, where applicable, will be processed according to the applicable cancellation policy. Technical Issues: For online sessions, clients are responsible for having a suitable internet connection and device. If a significant technical problem occurs, reasonable rescheduling may be offered at the counsellor's discretion. Professional Service: Booking a session does not guarantee a particular outcome. Counselling provides professional guidance and support based on the information available during the session. Confidentiality: Information shared during sessions will be treated confidentially, subject to applicable professional, ethical, and legal requirements. Emergency Situations: Counselling sessions are not a substitute for emergency or crisis services. In an emergency, please contact the appropriate emergency service or seek immediate professional assistance.